Service Cloud

Provide the best resources and up to date information to your agents so they can assist customers through any channel.
Key Features
  • Case Management & Deflection

    Agents only need to log into their accounts to view their cases at a glance, prioritized, and managed from a single location.

  • Service Console

    Increase the speed of tasks like processing returns, registering products, making new contacts, and filing cases - all without losing context or requiring screen switches.

  • Customer Support Processes

    A support process is an organized and methodical approach to managing and addressing service requests, customer questions, and problem solving.

  • Website Support

    Customers can easily submit support requests via the company website for any product or question.

  • Milestones & Escalation Rules

    A case is automatically escalated in accordance with the rules when it meets the requirements listed in your Salesforce org.

Keep customers loyal

Boost agent productivity and be smart about support by automating repetitive tasks. This will allow your teams to focus on what they do best, which is assisting customers.

Our team can set up case management strategies to assist you in achieving overall customer satisfaction and implement your support processes to meet your business needs.

Cloud Services?
yes Please

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Improved customer retention rates

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Higher agent productivity

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Deflection of cases via self-service

I was recommended to Cloudplease, and the immediate difference has been huge.

Having someone available in the UK who already understands our business and Salesforce set up and who can work with us on continual Improvement has already proven invaluable.

Looking forward to working with the team at CloudPlease for many years to come.

Claire Cleland, Sales Manager

Static Solutions

A brilliant partner who worked extremely hard for us in order to migrate from an existing system.

The pain and effort was worthwhile as Salesforce is clearly in another league to our previous solution.

To coin an old phrase, we couldn't have done it without them and would not hesitate to engage them going forward for any updates.

Ian Bolt, Managing Director

Custom Sight & Sound

CloudPlease have been paramount to our success on the Salesform platform.

Throughout the project the team were fantastic to work with and very understanding.

They streamlined our Lead and Opportunity process within Salesforce and have helped us to produce real tangible and quantifiable results.

Chris Poon, Head of Document Management

KBS Capital

I've found the whole team approachable, knowledgable, and results-driven.

They focus on delivering excellent value and have kept me on track to complete the project(s) with the most efficient solutions.

I feel more in control of my system than ever before.

Ailie Fan, Managing Director

Study Links

Very good collaborative process, we felt listened to at every turn.

For those of us that don't have budgets the size of planets, these guys are great. The team were very helpful in sourcing low cost options for us as we are a not for profit.

Overall, excellent value. 5 star parter!

Tania, Executive Director

The Flying Seagull Project

Overall we had a great experience with Cloud Please.

From start to finish the project was managed and delivered efficiently and to scope.

A few issues were identified towards the back end of the project and the Cloud Please team responded quickly and resolved the issue the same working day.

Joel Brittain, Sales Director

Ergro