The Maintenance Network

Industry Facilities Management
Employees 15
Website www.themaintenancenetwork.com

Right from the start it was clear that CloudPlease understood what we needed from Salesforce.

They delivered an outstanding service to get us up and running in no time. The team were always very friendly, extremely professional and it has been a pleasure working with them.

Kyle Williams

Sales Director

A family run cleaning business

60%



of administration time saved to manage and allocate staff.

200%



increase in efficiency for commission calculations.

Visibility



of job management in a single calendar view.

Automated



job sheet generation and notifications.
CloudPlease worked with The Maintenance Network to digitize day to day operational management in Salesforce, which helped to efficiently track cleaning staff schedules and halved the time to allocate work.
1

Here's what we did and how we did it

Key Challenges

  • Long response times to manage the high volume of business interest

  • Difficulty with scheduling work and contractor assignments

  • Complicated commission structure meant that quoting was proving difficult and inaccurate

Solution

  • Sales Cloud (Enterprise)

  • CloudPlease managed services

Prime Advantages

  • Single calendar view for managing work orders

  • Live sales commission calculations and reports

  • Activity tracking to monitor customer engagement

  • Automatic job sheet generation for cleaners

  • Real-time opportunity pipeline management

Business Impact

  • Increase in quality of leads

  • Better understanding of customers and needs

The Result

The Maintenance Network was able to totally transform to a digital solution which removed all paper based processes from the day to day running of the business. Taking advantage of the work order management features in Salesforce allowed back office staff to better support customers with scheduled maintenance and cleaning using a single calendar view to prioritise work as necessary.

Having a digitized system in place has also allowed the company to achieve more effective reporting, which in turn has led to a more informed strategic approach to growing the business.